Services Does your business heavily depend on computers, local area networking, and Internet? Do you have a hard time keeping up with your computer needs? Are viruses and trojans stealing your customer data? Do you need help managing your computer infrastructure? TILTING HORIZONS LLC is now offering a new service that is designed to supplement the need for a full time employee dedicated to keeping your computer network afloat. Service dubbed "Virtual Office Administrator" replaces the need for an on-site full time employee, and provides you with comfort and piece of mind knowing that your complete computer infrastructure is operational, redundant, safe from threats, and most importantly backed-up regularly. Not one company in Central Arkansas can come even close to our service offering.
How does it work?
Upon signing up TILTING HORIZONS LLC will take over the operations of your computer infrastructure. The infrastructure is inventoried, and documented, including your business critical applications. Within 7 business days you will be presented with an improvement plan, and a recommendation to build a more robust operating environment, including a minimum work-log that is needed before your environment is supportable. We will help you budget, and prepare for future growth and expansion in terms of your computer infrastructure. You will be made aware of any potential issues long before they become evident and too costly. At TILTING HORIZONS LLC we will monitor your critical infrastructure, and promote strict change management that will help your business flourish. Each month you are allocated the amount of service calls proportional to your business need. If you need help, you turn the service call into a ticket, and a virtual technician is dispatched to correct the issue. Standard maintenance is not counted against your service calls. Rest assured, you will not be turning your service call for a service that is critical for smooth operation of your business; this includes all necessary security patches, capacity optimization, and etc.
This will enable you, the business owner, a lot more time to focus on core business and enhance capacity for innovation; Let us worry about your Information Technology. We are best at it!
What all is covered?
The service coverage will depend our service level agreement, but in most instances our customer choose any of the following:
- Patch Management
- Spyware & Virus Removal
- Performance optimization
- Regular computer tune-up and maintenance
- Software Installation
- Hardware Installation
- Remote Assistance
- Network Configuration
- Free (.com/.org/.net) Internet Domain
- Internet Domain Management
- Internet Presence Webpage
- Corporate E-Mail ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it )
- Voice Over IP
- Video Over IP (video security for your business viewabale from anywhere, including your TV at home, IPHONE, or Android Phone)
- I.T. Consulting
- and etc.
What is the response time?
The response time depends on our service level agreement. The usual agreement is same business day. We may not be able to fix your issue the same day, but we will have someone working on it shortly after you report it.
What are the service coverage hours?
The same business day turnaround is currently only available Monday through Friday from 8AM to 5PM CST, excluding all bank and government holidays. We are working towards providing this service 24/7/365.
Who can sign up?
This service is open to all businesses and non-profits regardless of industry. If your business depends on your computer, you are eligible!
How much does it cost?
The service charge depends on our service level agreement. We assure you - it is significantly less than a full time employee. Please contact us with your needs, and your business size, and we will be glad to provide you with nonobligatory quote.
Where do we sign up?
Please use the contact form on the left, and our sales associates will contact you promptly.
